DECLARATION OF ORIGIN and CERTIFICATE OF QUALITY
DEL GIUDICE products are designed and handmade exclusively in Italy, including labour and materials.
Provided the products are used in the normal way for which it is usually destined, DEL GIUDICE guarantees the excellent level of the handicraft workmanship and of the materials.
The leather hand worked by our expert craftsmen allow to obtain a remarkable result which distinguishes the real MADE IN ITALY.
TERMS AND CONDITIONS OF SALE
Please read the terms carefully, because by using the DELGIUDICEROMA.COM web site, you agree to comply with and be bound by these terms.
These terms may be modified at any time. Any changes will take effect as soon as they have been posted on the site. By accessing and/or using the website you
consent to check this page on occasion to ensure that you accept the latest terms and conditions.
Orders / Contract of Sale
Orders may be taken in writing, over the internet, e-mail, telephone or fax.
Please check the Order Confirmation and communicate any errors to us in writing at your earliest convenience. Should you not do so, the terms of the Contract of Sale will be applied based on the information contained in the Order Confirmation.
DEL GIUDICE is not responsible for the possibility that, because of a specific computer setting or its malfunctioning, the colors of the products shown on the website are slightly different from the original ones.
Note: DEL GIUDICE strives to ensure that the item colors shown on the website are as close to the real colors as possible. Differences in computer monitors could cause colors to appear in shades or tones that are not accurate. Even if all monitors displayed the same colors due to the nature of leather tanning processes there could be slight differences of color between loads of leather we receive from the tannery.
If precision in color selection is very important, we recommend, before to order, to request a complimentary set of leather swatches to see the color and feel our leather in person. We will ship the leather swatches by priority mail.
Prices and Availability
The prices of all the products sold are clearly indicated on the site, and are with Italian VAT (22%) included. At the prices of the product should be added the shipping cost.
Shipping charges - which vary according to the number of items being purchased - are added to the cost of the item(s).
For countries outside the E.U. the prices will be exempt from local or national taxes and import duties but may be subject to import taxes, custom duties and fees levied by destination country. Payment of these import fees is the sole responsibility of the Customer.
Delivery of the item(s)
DEL GIUDICE will organize delivery of the item(s) you order to the address you specify. DEL GIUDICE do not assume responsibility for delays of due to act of God or carrier delay, customs delay, etc. Products can be slightly modified in order to improve their look and characteristics. If not available, most part of our products can be made to order with a delivery time of about 2 weeks.
Jurisdiction and Competent Court
Any dispute relating to the application, execution, interpretation and violation of purchase contracts stipulated online through the www.delgiudiceroma.com site is subject to Italian law and jurisdiction.
The Court of Rome will be solely competent for any dispute between the parties regarding the present contract.
RETURNS and REFUND POLICY
If for any reason Customers are not satisfied with an order, the item(s) can be returned within 5 days from the receiving of the shipment for color exchange, product exchange, store credit or refund.
It is NOT possible to return, except if with defects or damaged:
- Customized or Bespoke products
- Products already replaced
Return fees are charged to the customer.
If you asked to be reimbursed will be credited the amount corresponding to the value of the returned product(s) within 5 working days. The original shipping and handling charges are not refundable.
The amount of the return will be credited according to the method of payment chosen. In the event of a refund to your credit card, please wait the requisite time period to the banks so that the amount will appear on your bank statement, usually the next statement of account debiting.
In the case of returns from areas outside the U.E. will be deducted from the refund of all costs related to the cost of re-importation. Duties or other charges imposed by your government are not refunded.
If you wish to make an exchange you will be responsible for the new shipping charge, except in the case of defective or damaged products.
Before creating a return request make sure that all the following conditions exist:
- The tag must be still attached and the seal unbroken
- The product must be unused and in the same conditions as received
- All original accessories, included free gifts, must be returned with the product
- The product must to be returned in original packing
DEFECTIVE OR DAMAGED PRODUCTS
In case of Return and Exchange for defective or mistaken items Del Giudice Roma will either refund you in full or replace the item which was defective or mistaken, entirely at its own expense.
If you think you have received a defective product, please contact us by e-mail at the address firstname.lastname@example.org within 48 hours upon the delivery providing the order number and your telephone number. We could ask photographic documentation. Would be possible that Once we have established that there is a production defect we will send you a new product as soon as possible. It is very important that you stick to the deadlines in order to ensure the correct procedures can be started.
If this was an obvious damage to the packaging, upon receipt of order, please affix the word "ACCEPTED SUBJECT TO INSPECTION" on the delivery receipt and contact us at the e-mail address email@example.com us within 24 hours and describe the problem. It is very important that you stick to the deadlines in order to ensure the correct procedures can be started.
E-mail to firstname.lastname@example.org within 5 days from the delivery date to request a return authorization. Please include Order Number , Item Code(s) of the item(s) to be returned and state if the return is color exchange, product exchange, store credit or refund.
If all the aforementioned conditions are met, your return will be successfully processed.